Dear Stoltz Customers,
Starting today, we are welcoming you back into
our showrooms!
The process of purchasing a vehicle has changed
over time, but for over 30 years, we at Stoltz Family Dealerships have never
had to reinvent ourselves as much as we have done in these past few weeks. This
transition into online sales has been a challenge, especially for a small
family dealership like ours. We are proud of the efforts of our incredible
staff, and we are overwhelmed by the support from you, our amazing customers.
We are going to continue to offer the service of completing steps of the buying
process digitally. Please visit any of our websites, and take advantage of
Stoltz Prime, to start your deal from the comfort of your home.
With that said, we know that purchasing a
vehicle online is not for everyone. While we are going to continually adhere to
the CDC guidelines, we are now happy to be able to invite you (and your mask!)
into our sanitized showroom. Please contact us online or call any of our
stores, and our customer service and sales team will help you schedule a visit.
Please know that all employees and customers are
required to wear masks while on the premises, social distancing is required,
and we will continue to clean all high touch points throughout the dealership.
Additionally, we are sanitizing vehicles after every service appointment and
test drive.Â
Our sales, service and parts teams are standing
by to help in any way we can.Â
Thank you so much for your continued support.
Stay safe.
Drive with a smile, even with your mask on!
Steve Stoltz
Owner, Stoltz Family Dealerships
Todd Stoltz
Owner, Stoltz Family Dealerships
Dear
Stoltz Customers,
We are reaching out to give you an update on the current status of operations
at Stoltz Family Dealerships.
We are happy to inform you that effective Monday, April 20, 2020, in accordance
with the specific guidelines set forth by Governor Tom Wolf, we are now able to
resume motor vehicle sales. Please contact us online or call any of our stores
and we will be happy to coordinate the sales process with you.
In response to the current, unprecedented conditions we all find ourselves in,
we at Stoltz Family Dealerships are committed to doing our part to keep our communities
safe. This means we have to rethink how we sell cars, and we are ready with new
and exciting ways to make shopping safer and easier for you, our valued
customers.
If you are in the market for a vehicle, now or in the near future, we have some
fantastic incentives and prices available to you. We are seeing better than
ever incentives from the manufacturers, offering generous rebates and 0% up to
as long as 84 months!
Our service and parts departments remain open to serve you on an appointment
only basis. Please call any of our service departments or visit stoltzservice.com
to schedule your appointment.
Please know that we are strictly adhering to the CDC guidelines that took
effect on April 19th, 2020. These guidelines include, but are not limited to:
* All employees and customers must wear masks while on the premises.
* Social distancing is required. Maintain 6 feet of distance between parties.
* We are constantly cleaning all high touch points throughout the dealership and
sanitizing vehicles after every service appointment
Our sales, service and parts teams are standing by to help in any way we
can.Â
Stay safe.
Steve Stoltz
Owner, Stoltz Family Dealerships
Todd Stoltz
Owner, Stoltz Family DealershipsUpdate: Friday March 20th
Dear Stoltz Customer,
In response to the most recent instructions from Governor Wolf, as of tonight, our sales department will be closed until further notice. Our service and parts departments will remain open on a limited basis with limited staff for essential emergency type work.
We will continually update our websites and social media with any relevant changes to our operations, and we will have customer service representatives working from home available to answer any questions or concerns you might have.
We will try our best to assist older and/or vulnerable residents of the Greater DuBois and St Marys area with any errands needed. Please call any of our dealerships for assistance.Â
If we all do our part, we will get through this together.
Sincerely,
Steve Stoltz
Owner, Stoltz Family Dealerships
Todd Stoltz
Owner, Stoltz Family Dealerships
Update: Thursday March 19th
Dear Stoltz Customer,
We are reaching out because we have updated information to share with you regarding COVID-19 and how it impacts operations at Stoltz Family Dealerships in DuBois, St. Marys and Coudersport.
After meeting with managers and heads of departments, we have established a comprehensive list of rules and changes to our process to help minimize the spread of COVID-19. These standards are completely mandatory for our entire staff at all our dealerships.
Our team is adjusting to the practice of social distancing. This is a challenge for a business like ours, but our employees understand the importance. In addition to the extra cleaning at every dealership and careful attention to sanitizing touch points on vehicles and within the dealership, we are doing our best to maintain a respectful distance. This is to keep both you, our valued customers, and our own employees safe.
The CDC defines social distancing as it applies to COVID-19 as "remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet or 2 meters) from others when possible." How to practice social distancing:
- Avoid hugs and handshakes
- Maintain 6-feet of separation between yourself and others
- Refrain from going to events that could be considered mass gatherings
- Continue to wash hands and take the same health precautions you would with any other illness, such as the cold or flu.
Additionally, we encourage all our customers to utilize the options we have available for you to engage with both our service and sales department remotely.Â
For service, you can now schedule service directly on our website. We also encourage you to drop off your vehicle for service and to use our mobile tools to respond to service recommendations via either text or email. We do accept payments over the phone as well.
For sales, please take advantage of our digital retailing tool, which will give you the opportunity to calculate your payments, get a value for your trade in, apply for financing and more. This can all be done online, and will minimize the time you will need to spend in the dealership. Also, to help with social distancing, we will present all customers with the option to sign an MV-355, so that you can test drive the vehicle alone.
We will continue to closely monitor The CDC guidelines as well as state and local government recommendations, and our internal leadership will continue to be in constant communication.
Additionally: It would be our pleasure to assist older residents of the Greater DuBois and St Marys area with any errands needed. Please call any of our dealerships for assistance.
Sincerely,
Steve Stoltz
Owner, Stoltz Family Dealerships
Todd Stoltz
Owner, Stoltz Family Dealerships